FAQs

Refund Policies

Sorry, We don't accept returns or cancelations due to the nature of the products. 

Damages and or Order Issues 
Please inspect your order upon reception and please contact us immediately if there is one or more items defective, damaged or if you receive the wrong item so that we can make right for you. 

To be eligible for a return in case product damages occur, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can contact us at zenliliessoaps@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any questions at zenliliessoaps@gmail.com.

Shipping Policies 

All orders will ship Priority mail via USPS(United States Postal Service) 

Priority Mail® . Domestic deliveries arrive in 1-3 business days depending on where your package starts and where it’s going. Tracking is included. 

Our orders are fulfilled and shipped within one or two business days. If you need your product fast, please contact me and I will do my best to make it work for you! 

CARE

In order to have a long-lasting bar, Handmade soap needs fresh air between uses. CAN’T be left drowning in water. What you CAN do is to store your soap in well drained soap dish, letting air circulate.

You may use a loofah or wash cloth to extend the soap life.

 

FACTS

These Soaps are handmade and hand cut. They go for about 5oz each and approximately 3.5”x3.5”x1” or 3”x3.5”x1”. Each soap will have their own specifications.

As these are handmade soaps, please allow for slight variation between bars, I do my best to replicate them. When shipped, soap bars are shrink wrapped and labeled with 100% recycled paper. The images on this website are for reference only.

 

FDA Regulations

FDA regulates cosmetics under the FD&C Act, cosmetics must not be adultered or misbranded and must be properly labeled.

Soap is defined as a product composed mainly by Alkali and Fats(oils). Lye reacts with the fats and becomes soap.

FDA prohibits bath and body companies to make health related claims about beauty products. The information and properties about specific ingredients used and provided by Zen Lilies is for educational purposes only. I am not a medical or health care professional; my products are not intended to cure or prevent any disease, nor should the information given be taken as medical advice. If pregnant, consult your medical provider before use.